Returns & Exchanges

At MOONBOY MUSIC, we stand by the quality of our gear and offer a 30-day return window for items in original condition. If your new equipment doesn't hit the right note, we are here to ensure a smooth exchange or refund process.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Gear

Carefully place the electronics in their original manufacturer packaging, including all manuals, cables, and accessories to avoid restocking fees.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Inspection & Refund

Once our technicians verify the item's condition, we will process your refund or ship your replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing