Frequently Asked Questions

Everything you need to know about your MOONBOY gear.

What is the standard shipping time for MOONBOY MUSIC orders?

Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.

Do your electronics come with a warranty?

Yes, all MOONBOY hardware and electronic components include a 1-year limited warranty covering manufacturing defects.

What is your return policy for audio equipment?

We offer a 30-day return policy for unopened and unused gear. For hygiene reasons, in-ear monitors cannot be returned once the seal is broken.

Do you offer technical support for setup?

Absolutely. Our team provides free technical support via email or live chat to help you calibrate your new equipment and troubleshoot any connectivity issues.

Are your products compatible with both Mac and Windows?

Most of our MIDI controllers and audio interfaces are plug-and-play compatible with both macOS and Windows. Specific driver requirements are listed on each product page.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for larger purchases.